Shipping & Returns
Shipping Information
Thank you for shopping with Encounter Youu! We are committed to providing you with the best possible shopping experience, including efficient and reliable shipping services. Please review the following information to understand our shipping policies:
Shipping Destinations
We ship worldwide. (shipping cost will be determined)
Shipping Methods
We offer several shipping options to accommodate your needs:
- Standard Shipping: 5-7 Business Days(Free Shipping Over $75)
- Expedited Shipping: 3-5 Business Days
- International Shipping: 14 Business Days, may vary for different countries.
- We also provide 2nd Day Air option for customers in the United States.
Shipping Costs
Shipping costs vary depending on the shipping method selected and the destination of the package. The shipping cost for your order will be calculated and displayed at checkout.
Order Processing Time
Orders are typically processed and shipped within 1-2 business days after payment confirmation. Please note that orders are not shipped or delivered on weekends or holidays.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can track the status of your package using the provided tracking number and the carrier's website.
Shipping Restrictions
Please be aware that certain products may be subject to shipping restrictions due to size, weight, or other factors. If you have any questions or concerns about shipping restrictions, please contact us before placing your order.
Customs and Import Taxes
International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. Customs policies vary widely from country to country, so please contact your local customs office for more information.
Shipping Policy Updates
We reserve the right to update our shipping policy at any time without prior notice. Any changes to our shipping policy will be reflected on this page.
If you have any further questions about our shipping policies or need assistance with your order, please don't hesitate to contact us.
Contact@encounteryouu.com
Return Policy
At Encounter Youu, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return policy to ensure your peace of mind. Please review the following information to understand our return process:
Eligibility
To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging and the no-return sticker label is on the jewelries. If the label is taken off of the jewelry, the product will be non-refundable. Returns will be refunded in terms of store credit only. Certain items may not be eligible for return due to hygiene or safety reasons. Please contact us for clarification if you have any questions about the eligibility of your item for return.
Return Process
To initiate a return, please follow these steps:
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Contact Us: Please contact our customer service team at contact@encounteryouu.com within 15 days of receiving your order to request a return authorization. Please include your order number and the reason for the return in your message.
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Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to return your item(s) to us.
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Pack and Ship: Pack your item(s) securely in the original packaging, if possible, and include the return authorization number on the package. Ship the item(s) back to us using a trackable shipping method to ensure safe and reliable delivery.
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Inspection and Processing: Upon receiving your returned item(s), we will inspect them to ensure they meet our return eligibility criteria. Once approved, we will process your refund or exchange according to your preference.
Refunds
If your return is approved, we will initiate a refund to you in store credit.
Exchanges
If you wish to exchange your item for a different size, color, or style, please follow the return process outlined above and indicate your exchange preference when contacting us. Once your return is received and inspected, we will process the exchange and ship the replacement item to you.
Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping method and purchasing shipping insurance for your return shipment to protect against loss or damage in transit.
Policy Updates
We reserve the right to update our return policy at any time without prior notice. Any changes to our return policy will be reflected on this page.
If you have any further questions about our return policy or need assistance with a return, please don't hesitate to contact us.
Contact@encounteryouu.com